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FREQUENTLY ASKED QUESTIONS
Q. Does your staff set up the equipment?
A. Arizona event staff will be glad to set up rental equipment for an additional fee.
Q. How do I make a reservation?
A: Give us a call! We're available 8am-6pm 7 days a week. You may also book online 24 hours a day at our Online Store.
Q. What are your hours of delivery?
A. Normal delivery hours are between 8am to 5pm Monday through Sunday. Delivery and pickup fees are not included in rental costs.
Q. How far in advance should I place my order?
A. To ensure that your rental needs are met, we encourage you to reserve your equipment as soon as you know the date of your event. All reservations should be booked at least 2 weeks prior to your event to ensure availability. We can take your reservations by phone where our experienced event staff can assist you.
Q. Do I have to wash the items I have rented?
A. LINENS: A bag is provided to package your soiled linens. Please take care to remove excess food and debris from the cloths and napkins prior to bagging and returning to us. Linens should be dry and free of moisture. Please be aware that melted wax will damage linens. We will charge for missing and/or damaged linens.
All dinnerware must be washed before returning or a 50% fee will apply.
Q. Do you deliver to my area?
A. Arizona Event Rentals offer services of delivery valley wide with low cost delivery rates to the Phoenix and surrounding areas including Peoria, Scottsdale, Paradise Valley, Surprise, Sun City, Goodyear, Glendale and Wickenburg.
Q. What are your delivery procedures?
A. We will deliver either the day of the event (depending on the time of the event) or the day before and pick up the first day after the event. You will only be charged a one-day rental rate. We require a 2-hour delivery window. For delivery outside of normal business hours or for a more narrow delivery window, an additional charge may apply.
*All rental items are dropped off curbside or as far as the gate.
Q. Can I get a refund on un-used rental equipment?
A. Unfortunately not, we charge for time out not time used.